WebCE has been awarded a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service, marking its first Gold win and fifth overall award in this category. The company, which previously earned Silver in 2025 and 2024 and Bronze in 2023 and 2022, was recognized for its commitment to providing personalized, human-driven customer support in an era increasingly dominated by AI and outsourcing.
The Stevie Awards for Sales & Customer Service are among the world's top honors for customer service and contact center professionals. According to the judges, WebCE's Support Services team delivers exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences. The judging panel highlighted WebCE's approach as contrarian amid an industry-wide push toward AI integration and outsourcing.
Instead of relying on automation, WebCE employs a finely tuned training regimen for each representative to provide live, personalized support for 1.5 million customers navigating complex compliance requirements across the United States. This model allows a single representative to handle inquiries across 22 licenses and certifications without call transfers, scripts, or rigid time limits. Director of Support Services Jordan Smith stated, 'Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection.'
The judges also commended WebCE's impressive average speed of answer results. From 2023 to 2025, WebCE shortened its average time to answer incoming customer calls by 14 seconds down to only 29 seconds. This efficiency reduced the call abandonment rate to just 1.5%, significantly outperforming the 5% industry standard. Customers also took notice, as the team earned a 95% Customer Satisfaction Score (CSAT), far surpassing the industry average of 74%, according to the American Customer Satisfaction Index (ACSI).
The Stevie Awards for Sales & Customer Service received more than 2,100 nominations from organizations of all sizes in 41 nations and territories. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 100 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
Winners will be celebrated during a gala event at the Marriott Marquis Hotel in New York City on March 5. Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at https://sales.stevieawards.com/.
WebCE, a five-time Stevie Award winner for customer service and a Newsweek Top Online Learning Provider for 2025, is a trusted leader in online professional education. The company offers courses in insurance, financial services, real estate, tax, funeral, and more, helping individuals meet compliance requirements and build career momentum. More information is available at www.WebCE.com.
