Liveops, a provider of flexible customer experience solutions, has announced that it received one Gold Stevie Award and three Silver Stevie Awards in the 2026 Stevie Awards for Sales and Customer Service. This marks the second consecutive year the company has been honored with the Gold Stevie Award for Customer Service Training or Coaching Program of the Year, along with Silver Stevie Awards for Contact Center or Customer Service Outsourcing Provider of the Year, Award for Innovation in Customer Service, and Best Customer Satisfaction Strategy.
The Gold recognition underscores Liveops' commitment to learning and development, including its innovative Learning-as-a-Service (LaaS) model. This model enhances agent preparedness through efficient onboarding, certification, and coaching, enabling enterprise programs to launch swiftly while maintaining quality even as demand fluctuates. The Stevie Awards for Sales and Customer Service celebrate accomplishments of professionals in contact centers, customer service, business development, and sales globally.
Molly Moore, Chief Operating Officer of Liveops, stated, "This recognition signifies our dedication to providing high-quality, flexible customer experience solutions that our clients can rely on. Our trusted agent certification programs set a high standard for quality, while our ongoing investment in AI and LiveNexus—our AI and human orchestration platform—empowers us to assist enterprises in modernizing their customer experience operations with assurance."
Recently, Liveops launched LiveNexus by Liveops, an AI and human orchestration platform designed to help enterprises assess AI and automation use cases within a controlled environment, apply governance and measurement, and scale proven solutions into production. Jim Watson, Chief Executive Officer of Liveops, remarked, "Our recognition across multiple Stevie categories reinforces that innovation at Liveops is centered on execution rather than hype. LiveNexus embodies this philosophy—enabling clients to modernize responsibly while upholding quality, compliance, and trust."
Liveops has been transforming outsourced customer service for over 25 years, combining technology with remote human expertise to provide agile support solutions. The company serves Fortune 500 and enterprise clients, delivering personalized experiences that build trust. The Stevie Awards, presented across nine programs, attract thousands of entries from organizations worldwide and are evaluated by professionals from various sectors.
