Kiybo has launched an AI-native patient experience and coaching platform for dental practices, combining a front desk coach that provides feedback on patient conversations with an AI receptionist that answers calls when staff are busy or the office is closed. The platform, created by former dental practice owners and technology innovators, is designed to enhance rather than replace front office teams, according to the company.
The front desk coach reviews patient calls, following privacy best practices, and gives team members specific feedback on how they welcome callers, acknowledge concerns, gather details, and explain next steps. Staff receive concrete suggestions and language they can use in future interactions. When the practice cannot take a call, the AI receptionist collects the caller's name, contact information, and reason for calling, then sends a summary to the practice so the person returning the call knows where to begin. Patients can also request a callback through a widget on the practice's website.
The launch comes as dental practices struggle with administrative staffing. According to the American Dental Association Health Policy Institute's 2026 Q1 survey, 58% of dentists find recruiting administrative staff highly challenging. Once a team is in place, finding time to coach colleagues during the workday can be just as difficult. Meanwhile, practices have room to see more patients: in the institute's third-quarter 2026 survey, 38% of dentists said they could have treated more patients, up from 26% the previous quarter. For practices with openings, being able to respond when a prospective patient calls is critical, as is following through when an existing patient needs help.
"Some of the best opportunities to coach a dental front office team happen in everyday patient conversations. The challenge is giving people timely, specific feedback while the call is still fresh," said Brandon Freeman, co-founder and COO of Kiybo. "Kiybo helps team members see what they handled well and what they could do differently on the next call. And when a patient calls after hours, the morning team knows who called, what they needed and where to pick up the conversation."
Kiybo signs business associate agreements with its practice customers. Patient data is encrypted in transit and at rest, and access is restricted by role and recorded in audit logs. The company's SOC 2 Type II audit is in progress. Kiybo is available to dental practices and dental support organizations, and practices can request a demonstration at https://kiybo.com/demo.
The platform's implications extend beyond call coverage. By providing targeted coaching, Kiybo aims to help practices book more visits, accept more treatment, and earn more reviews with existing staff. This could be particularly valuable for practices facing hiring challenges and seeking to maximize patient flow without adding administrative overhead. As dental practices continue to navigate workforce shortages and rising patient demand, tools that support front office teams and capture missed opportunities may become increasingly important. More information is available at kiybo.com.
