Empire Access, a fiber internet service provider serving communities in New York and Pennsylvania, has announced the launch of Empire Access Business Advantage, a fully managed Wi-Fi and networking solution designed specifically for small and medium-sized businesses. Powered by Calix, the new service aims to simplify network management, enhance security, and ensure reliable performance without requiring in-house IT expertise.
The Business Advantage program allows customers to create dedicated business and guest networks, manage security settings, and monitor activity through the Empire Access CommandWorx mobile app. Features include separate Wi-Fi networks with customizable access controls, advanced security such as content filtering and threat protection, proactive monitoring with automatic software updates, built-in analytics for real-time insights, and optional cellular backup for uninterrupted connectivity during outages.
“Local businesses are the backbone of the communities we serve,” said Kevin Dickens, CEO of Empire Access, in the announcement. “With Empire Access Business Advantage, we’re delivering enterprise-grade Wi-Fi performance, built-in security, and the simplicity of managed connectivity, backed by our 24/7/365 local support teams. It’s another way we’re helping small businesses stay connected, secure, and focused on serving their customers.”
The solution is available to businesses throughout Empire Access’s service areas in New York and Pennsylvania. For more information, visit www.empireaccess.com.
Empire Access, founded in 1896 with a single telephone line in Prattsburgh, NY, has grown into a regional communications provider offering high-speed fiber optic internet, TV, phone, and security solutions. The company has been recognized as the fastest internet service provider in the Northeastern United States by PC Mag and has received multiple awards for its service in the Southern Tier region. In January 2023, Empire Access closed a majority investment from funds controlled by Antin Infrastructure Partners.
The introduction of Business Advantage reflects a broader trend of fiber providers targeting small businesses with managed services that reduce complexity and improve security. By offering enterprise-grade features at a price point suitable for smaller operations, Empire Access positions itself as a partner for local economic growth. The program’s emphasis on local support—available 24/7/365—differentiates it from larger national providers, potentially appealing to business owners who value personalized service.
As cyber threats become more sophisticated, features like threat protection and content filtering are increasingly critical for small businesses that often lack dedicated IT staff. The built-in analytics and optional cellular backup further enhance business continuity, allowing owners to monitor performance and stay online during outages. Empire Access Business Advantage thus addresses key pain points for its target audience, offering a comprehensive solution that could help the company deepen its relationships within the communities it serves.
